Updated Issues Basket

Do not miss issues updates, just place Updated Issues Basket on your dashboard and you will see all updates in a glance.

 

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View

See only the issues that are changed after you viewed them for the last time.

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Filter

Select specific filter or use predefined "Watched Issues".

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Last Change

See the last change made on issue.

 

Updated Issues Basket is a Jira plugin provided by Nemetschek Bulgaria.

We do not have any access to any of the client’s content and Nemetschek will always use appropriate administrative, technical and security measures to protect client’s information.

Atlassian Marketplace

Data Security and Privacy Statement

Data Storage

Updated Issues Basket do not store data outside of the Jira Server. All the content handled by our plugin is stored directly into the Jira server instance as we don't store user sensitive data. At times, we may temporary store (cache) some configuration information required for the operation of the applications. For license validation, we only store client information provided and generated by Atlassian for that purpose.

People and Access

Our plugin applications have limited access to customer data and such access is programmatically negotiated during the installation. The applications only access the information required for providing its functionality and only data generated by our applications may be temporary retained by our applications for caching and synchronization purposes only. Our plugin applications are designed to allow application data to be accessible only with appropriate credentials, such that one customer cannot access another customer's data. Our plugin support team do not have access to customer data.

Third Parties

We do not use external services.

Privacy

Nemetschek Bulgaria understands and is committed to the the importance of ensuring the privacy of your personally identifiable information.

Service Level Agreement

When creating a support request to Nemetschek Bulgaria, we will respond no more than 24 business hours from the time of your request. Our intention is to help you faster, but as we are a small company we appreciate your patience. Nemetschek Bulgaria will use reasonable efforts to perform the Support in accordance with the SLA, but will not be responsible for delays caused by the Client or for reasons beyond Nemetschek's control.

Business Hours and Response Time

Nemetschek's business hours are Monday - Friday, 8AM-4PM CET(9AM-5PM BG Time). Nemetschek Bulgaria is closed on major holidays including, but not limited to: New Years Day, Easter holidays, International Workers' Day, Ascension Day, National Day of Bulgaria, Christmas Eve, Christmas Day, Second Christmas Day.

Support Includes

Help with issues during installation, issues during upgrades, troubleshooting problems with Nemetschek's add-ons, identifying workarounds, configuring your use case.

Support Does Not Include

Product Training, Customers who do not have a valid and current license or active subscription. Support for JIRA issues, support in any language other than English or Bulgarian.