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nemetschek.bg

Custom Log Work

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Add and manage custom fields (with their values) for each project allowing the users to specify custom information when they log work in Jira

 

Custom log work for Jira is a plugin provided by Nemetschek Bulgaria.

We do not have any access to any of the client’s content and Nemetschek will always use appropriate administrative, technical and security measures to protect client’s information.

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User's Guide
General Info

Custom log work plugin lets you add and manage custom fields (with their values) for each project allowing the users to specify custom information when they log work. Moreover, you can do reports with the selected custom fields even for multiple projects.

To access the plugin you should have administrative rights. The plugin is located in "Project settings", section "CUSTOM LOG WORK CONFIGURATION" for each project. The report functionality is available for each issue and in the "Reports" section of the projects.

The configuration for each project allows the administrators to::

  • add new fields
  • activate/deactivate fields
  • delete fields
  • add/remove options from each fields
  • add/remove the Overtime field which comes with two predefined states - "After working hours" and "Holidays and weekends"

The "Custom log work" option will appear automatically for all issues from a project that has at least one configured custom field. The log work dialog has the standard log work fields plus the custom fields configured for the project.

There are two types of reports. Each report can be exported to Excel - Report for the current issue - click "View in Report" from the "Custom log work" section it the issue (see Logging work with custom fields) - Report in the "Reports" section of the project. This report allows you to choose a Filter to use. If your filter contains issues from more than one project with configured custom fields, the custom fields from all projects will be shown and the values will be filled accordingly

Data Storage

Custom log work for Jira do not store data outside of the Jira Server. All the content handled by our plugin is stored directly into the Jira server instance as we don't store user sensitive data. At times, we may temporary store (cache) some configuration information required for the operation of the applications. For license validation, we only store client information provided and generated by Atlassian for that purpose.

People and Access

Our plugin applications have limited access to customer data and such access is programmatically negotiated during the installation. The applications only access the information required for providing its functionality and only data generated by our applications may be temporary retained by our applications for caching and synchronization purposes only. Our plugin applications are designed to allow application data to be accessible only with appropriate credentials, such that one customer cannot access another customer's data. Our plugin support team do not have access to customer data.

Third Parties

We do not use external services.

Privacy

Nemetschek Bulgaria understands and is committed to the the importance of ensuring the privacy of your personally identifiable information.

When creating a support request to Nemetschek Bulgaria, we will respond no more than 24 business hours from the time of your request. Our intention is to help you faster, but as we are a small company we appreciate your patience. Nemetschek Bulgaria will use reasonable efforts to perform the Support in accordance with the SLA, but will not be responsible for delays caused by the Client or for reasons beyond Nemetschek's control.
Business Hours and Response Time

Nemetschek's business hours are Monday - Friday, 8AM-4PM CET(9AM-5PM BG Time). Nemetschek Bulgaria is closed on major holidays including, but not limited to: New Years Day, Easter holidays, International Workers' Day, Ascension Day, National Day of Bulgaria, Christmas Eve, Christmas Day, Second Christmas Day.

Support Includes

Help with issues during installation, issues during upgrades, troubleshooting problems with Nemetschek's add-ons, identifying workarounds, configuring your use case.

Support Does Not Include

Product Training, Customers who do not have a valid and current license or active subscription. Support for JIRA issues, support in any language other than English or Bulgarian